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X360 FAQ — Answers to All Your Questions
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Browse our FAQs covering everything from registration and deposits to withdrawals, bonuses, and gaming. If you can't find the answer you're looking for, reach out to our support team directly.

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Browse the categories below to find the question you need.

Account

Registration & Login

Everything you need to know about creating an account, login issues, password resets, and identity verification.

Payment

Deposits & Withdrawals

BKash, Nagad, bank transfer — learn how to deposit and withdraw, along with processing times and limits.

Bonus

Bonuses & Promotions

Terms and conditions for welcome bonuses, cashback, free bets, and vouchers.

Betting

Sports Betting

Information on understanding odds, match betting, live betting, bet cancellation policy, and maximum payouts.

Games

Casino & Slots

Common questions about Live Casino, slots, table games, and new releases.

Security

Security & Support

Account security, responsible gaming, submitting a complaint, and contacting our support team.

FAQ

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To open an account at x360, you'll need an active mobile number or email address, a strong password, and you must be at least 18 years old. You may be asked to provide your national ID or passport details later for identity verification. on the Registration page You can create an account there in just a few minutes.

No. x360 only allows one account per person. Attempting to create multiple accounts using the same details may result in all accounts being suspended and any balances being forfeited.

On the login page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset code will be sent to you. Verify the code and set a new password. The whole process takes under 5 minutes.

KYC verification is typically completed within 24 to 48 hours. If your documents are clear and accurate, it may be processed even faster. You'll receive a confirmation by email or SMS once verification is complete.

To close your account, email support@x360.im or reach out via live chat. We recommend withdrawing any remaining balance before closing your account.

Yes, you can update your mobile number and email from Account Settings. You'll need to verify your identity through a security check before the changes take effect.

x360 currently supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. All major mobile banking methods in Bangladesh are supported, so you can transact easily from anywhere.

The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000. Maximum limits depend on your account verification level and VIP status. For more details, VIP Page here.

Withdrawal requests are typically processed within 10 to 30 minutes. Bank transfers may take 1 to 2 business days. VIP members receive priority processing.

x360 does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transaction fees. Withdrawals are generally free as well, though a fee may apply if the requested amount falls below the minimum threshold.

Deposits are usually reflected instantly. If your balance hasn't updated after 30 minutes, contact us at support@x360.im with your transaction ID and a screenshot of the payment. Our team will resolve the issue promptly.

New members receive a welcome bonus on their first deposit. The bonus amount and terms may vary from time to time. registering Logging into your account will show you the latest available offers. Make sure to read the wagering requirements before using any bonus.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 5,000 in bets. Each bonus has its own terms, so read the details carefully before accepting any offer.

Enter the code in the "Voucher Code" field on the payment page when making a deposit. If the code is valid, the bonus will be applied automatically. on the Voucher page View all currently active voucher codes.

Once you've reached the required betting amount, weekly or monthly cashback is automatically credited to your account. VIP members earn cashback at a higher rate. To learn more, VIP Page here.

Free bets cannot be converted directly to cash. However, any winnings from a free bet (excluding the stake) will be credited to your balance and are fully withdrawable. Each free bet has an expiry date, so make sure to use it in time.

x360 offers betting on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and volleyball. Special focus is given to Bangladesh cricket and international matches. To see all live events, Sports Events Go to page.

Yes, live betting is fully available at x360. You can place bets in real time while a match is in progress, with live odds updated as the action unfolds. To access live betting, Match Odds Go to page.

Once a bet is placed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or postponed — the bet will be automatically voided and your stake returned. For more details, Terms & Conditionsto find out.

x360 displays odds in decimal format. For example, if the odds are 2.50 and you place a bet of ৳1,000, you'll receive ৳2,500 in total if you win (including your original stake). Higher odds mean a lower chance of winning but a greater potential payout.

High Roller betting is designed for players who prefer placing large stakes. It comes with exclusive benefits and higher limits. To find out more, On the High Roller page Go.

x360 features hundreds of games, including Live Casino titles (Baccarat, Roulette, Blackjack, Teen Patti), slots, video poker, and fishing games, with new additions every week. To see the latest games, on the New Games page Go.

Yes, all games on x360 are powered by licensed software providers and use RNG (Random Number Generator) technology, meaning every outcome is completely random and not predetermined.

Bengali-speaking dealers are available at select live tables. To learn more about specific schedules and available languages, Platform Page Check there or ask via live chat.

Absolutely. All x360 games are fully supported on mobile browsers. Whether you're on Android or iOS, everything runs smoothly. No separate app needed — your browser delivers the full experience.

Your game state is saved on the server if you get disconnected. When you reconnect, you can continue right where you left off. If a connection drop occurs mid-bet, the outcome is settled automatically and recorded in your history.

Yes, x360 keeps your personal information secure using SSL encryption. Your data is never sold or shared with third parties. For more details, Privacy Policy read more.

Yes, you can enable two-step verification from your account settings. An OTP will be sent to your mobile each time you log in, adding an extra layer of security even if someone else knows your password.

x360 takes responsible gaming seriously. You can set deposit limits, self-exclusion, and cooling-off periods. To learn more, Responsible Gaming View page.

For any complaints, email us at support@x360.im or reach out via live chat. Our support team is available 24/7 and typically responds within 2 hours.

Change your password immediately and notify us at support@x360.im. Our security team will review your account's login history and take the necessary action. Never share your password or OTP with anyone to prevent unauthorized access.
Quick Links
Create a New Account Log In View match odds Sports Events Voucher Code VIP Program New Games Platform
Contact Support

If you can't find an answer to your question, our support team is always here to help.

support@x360.im
24/7 Live Chat
Typically responds within 2 hours
Important Information

For players aged 18 and above only.

Play responsibly. If you need help, Get Help।

All activities Terms & Conditions accordance with.

Learn More

More About x360

Why choose x360?

X360 is one of Bangladesh's most trusted online gaming platforms, offering Sports Betting, Live Casino, and slots all in one place. With a Bengali-language interface and local support, players from anywhere in the country can enjoy a seamless experience.

X360 offers secure payments, fast withdrawals, and regular bonus promotions. in the VIP Program Members enjoy greater benefits and exclusive rewards.

  • Live & Pre-Match Betting on 30+ Sports
  • 100+ Live Casino Tables
  • Instant payments via bKash, Nagad, and more
  • 24/7 Bengali Support
  • Regular Bonuses & Promotions
Safe & Responsible Gaming

X360 puts player safety above everything else. We believe gaming should be a source of entertainment — not addiction. That's why our platform offers tools like deposit limits, loss limits, and self-exclusion.

If you ever feel that gaming is having a negative impact on your daily life, contact our support team right away. We'll assist you with complete confidentiality.

Please note: Gaming is for entertainment only. Never bet more than you can afford to lose.

Learn more about responsible gaming →

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